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Returns and Exchanges Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward returns and exchanges process. Please read the details below for more information.

1. Eligibility for Returns & Exchanges

  • We accept returns and exchanges for most items within 30 days of the purchase date.
  • To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags, packaging, and accessories.
  • Some items, including sale items, gift cards, and personalized or custom products, are not eligible for return or exchange.
  • Shipping fees for the return or exchange of products are the responsibility of the customer unless the product is defective or incorrect.

2. How to Request a Return or Exchange

To begin a return or exchange, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team via our Return & Exchange Form at the bottom of this page with your order number and details about the item you wish to return or exchange.
  2. Return Shipping: Ship the item back to us using a tracked shipping service. We recommend using a carrier that offers tracking and insurance for the return.
  3. Inspect the Item: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria for a return or exchange.

3. Refunds

  • Once your return is processed, we will issue a refund to your original payment method. Please allow 7-10 business days for the refund to be reflected on your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

4. Exchanges

If you would like to exchange an item for a different size, color, or model:

  1. Return the Item: Follow the same return process as outlined above.
  2. Place a New Order: Once your return has been processed, you can place a new order for the item you wish to exchange for.

If the exchange item is of a higher price, you will need to pay the price difference. If it’s of a lower price, we will issue a refund for the difference.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will cover the return shipping costs for defective items and send you a replacement or issue a full refund, depending on your preference.

6. How to Pack Your Return

To ensure your return is processed smoothly, please follow these steps:

  • Repackage the item securely in its original packaging. If the original packaging is unavailable, use a sturdy box to protect the item during shipping.
  • Include any paperwork that came with your order, such as the packing slip or receipt.

7. Non-returnable Items

The following items cannot be returned or exchanged:

  • Gift Cards
  • Sale items or Final Sale items
  • Personalized or custom-made products
  • Underwear or swimwear (for hygiene reasons)

For all other refund or order concerns, please send us a message using the form below.